All of our mobile rentals include full service, on both the scanner and the coach. It's all covered. From coils to patient lifts, air conditioning to computers, we cover it all with a guaranteed uptime at or better than the OEM.
Let’s face it though, when it comes to MRI service engineers, the best of the best are generally not the ones providing the first, on-site response for the OEM. Sure, those guys have been trained, but the best ones are transitioned out of the field to supervisory positions, and not providing first response. Better yet, the 'really' good engineers have left the OEMs and work for independent providers, because they discovered that they could do the job independently, at a better price to the site, and make more money doing it.
All of that to say, we do not use OEM service, except for the rare occasions where it is an absolute requirement. Instead, we employ true experts, located all across the county. You get an immediate response, not just by a warm body, but by a true expert!
Lets take it a step further though - the overwhelming vast majority of "problems" can be "fixed" by simple solution, such as a system reboot. This is why you speak to an expert engineer, on the phone, as soon as you call. Troubleshooting literally begins immediately.
When we initially set up your mobile, the engineer that will be providing first on-site response will spend an extra day hanging around and working with the tech(s). We want to make sure that everyone is comfortable with the system, and knows what to do in the truly rare instance when there is a problem.
Feel free to ask us more!